If you aren’t able to see your Experience GIF or static hint when you use our email template builder or are using an email snippet, chances are you haven’t generated the preview images within the Experience itself.

To do so, go into the Experience editor, and, at the upper right, click on appropriate box of the image preview you’d like to generate - either the GIF or the static hint.

Additionally, when you copy and paste either your email template code or your email snippet code, double check to make sure you have copied and pasted the code in its entirety.

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